We offer L1-L3 managed services for managing incidents and maintenance ticket volumes for all modules of Epic, with strict adherence to SLAs, freeing up the client resources to focus on core initiatives. We offer a set of reliable, responsive, adaptable and proven solutions which allows our customers to grow their business.
Our team of experienced consultants create a complete plan for optimizing areas that were for whatever reason no fully implemented. After an initial and thorough review, we work with our clients to determine best path for most success. For instance, if increasing revenue in an area is the primary objective, we will generate a list of opportunities to implement in the shortest amount of time possible.
Project & Program Management
It is not easy to hire and train experts in every aspect of Epic. We have a rich pool of Project Managers at the ready who will not only guide you through completing your projects, but also mentor your PMs so that they are ready for the next project, and the next.
Strong enterprise-level experience in complex infrastructure implementation and data center operations.
IT Security, Firewall & Network Management
On call support
As part of our managed services initiative or as a standalone service, we offer 24*7 On call support, across all Epic modules.
We offer a managed services initiative to handle complete Upgrade. We achieve this through a thorough analysis and impact to other ancillary systems and create an upgrade plan for a smooth EMR/EHR upgrade.
Many of you want to be sure to keep in synch with Epic Best Practices and we applaud and support this among our clientele. As you engage in a Refuel effort, we recognize that you need to keep your customers satisfied and cared for while your teams take valuable time to focus on the latest, greatest offerings from Epic.
Training & Go-live Support
Training & Go-live Support: The industry trend to do house-wide, all-clients Big Bang Go Live requires clients to bring in additional resources for training and Go Live. We absolutely thrive in this area. We have teams ready to go to help experience exceptional training coursework and materials as well as Go Live support.
Managed Testing Services
We offer end to end application testing at an enterprise level, and can help address major testing challenges and achieve optimum quality outcomes for our Healthcare clients. We offer Functional testing, System testing, Integration testing, User acceptance testing and Automation framework using leading platforms. We have extensive re-usable test cases and test scripts.
Epic Center of Excellence
Implementation and Optimization for top cancer hospital
Treatment and Therapy plan builds and extensive end user training
Wellness and Quality screening build + integration to MyChart
Multiple standard and specialty pharmacy implementations
Refill Protocol implementation for all Foundation protocols (customized by client physicians)
Research and clinical trial medication builds/implementations
Developed SER and EMP strategies to compliment WE (workflow engine) rule and department profile structures
Maintenance, consolidation/optimization for complicated security builds
Charge Router rule development for better management of DNB (Do Not Bill) log
Work Queue Clean Up and Organization
Open Encounter reporting
Facilitate productive collaboration with other teams, such as Cadence and Ambulatory, to ensure scheduling and appointment conversions are occurring as expected for proper billing and minimization of denials
Development of custom interfaces with third party systems utilizing HL7
Testing, build and implementation services
Overall department build/implementations, including user and department profiles and override rules. Provider-driven personalization and smart tool build. Clinic business set up and training. Create tools in Epic to ease overall workflow from referral/authorization to scheduling to accommodating visit types (including telehealth) and billing/claims needs
Visit Volume reporting. Bulk Orders/Messages. Quality Measures/PRIME/QIP Alert Development
Care Gaps management through smart set build for missing Health Maintenance items
ASP routing logic for preferred lab/LabCorp/Quest results routing
Initial set up, Team with Marketing and Operations for on point messaging and patient-experience.Implement tools to maximize patient experience
Direct Scheduling/Scheduling Requests/Provider Pools.
Questionnaires/Medical and Surgical History Integration
Integration with OnBase/Medical Records
Specialty build for RNs, Mid-Levels, Providers and Technicians
Order Sets, Standardization of Clinical Documentation
Quality and Productivity Reporting
ProcDoc build with integration to imaging systems
Quality metric integration for Diabetic Eye Exams
Streamlining of billing and coding
Revenue and productivity reports
OpTime & Anesthesia
Implementation of Thin Logs and Procedure Pass
Specialty build/provider personalization assistance and training
Material Management implementations
Charge and CPT Process/Updates improvements
Patient Access & Referrals
Incoming fax integration to OnBase for referrals
Integration with My Chart and Telehealth Visits
Staff productivity reporting
ABN workflow management and collaboration with Lab teams
Incoming fax integration with OnBase for faster scheduling. Converts referrals to placer orders for efficient routing and scheduling
Integration with OpTime for shared workflows in areas like Interventional Radiology
Build and train on the integration of combined workflows between Cupid and Optimes
Integration with third party systems for imaging and cardiac procedures