Leaders in Epic Managed Services

Providing EPIC Managed Services
to 6 of the Top 10 Hospitals in CA

We specialize in Research Hospitals ,
University Medical Centers & Public Health Departments

Scale and Save with Epic Managed Services

Tickets Volume Management, Change & Release Management

We offer L1-L3 managed services for managing incidents and maintenance ticket volumes for all modules of Epic, with strict adherence to SLAs, freeing up the client resources to focus on core initiatives. We offer a set of reliable, responsive, adaptable and proven solutions which allows our customers to grow their business.


Our team of experienced consultants create a complete plan for optimizing areas that were for whatever reason no fully implemented. After an initial and thorough review, we work with our clients to determine best path for most success. For instance, if increasing revenue in an area is the primary objective, we will generate a list of opportunities to implement in the shortest amount of time possible.

Project & Program Management

It is not easy to hire and train experts in every aspect of Epic. We have a rich pool of Project Managers at the ready who will not only guide you through completing your projects, but also mentor your PMs so that they are ready for the next project, and the next.

IT Infrastructure

Strong enterprise-level experience in complex infrastructure implementation and data center operations. IT Security, Firewall & Network Management Application Management

On call support

As part of our managed services initiative or as a standalone service, we offer 24*7 On call support, across all Epic modules.

Upgrades/ Updates

We offer a managed services initiative to handle complete Upgrade. We achieve this through a thorough analysis and impact to other ancillary systems and create an upgrade plan for a smooth EMR/EHR upgrade.


Many of you want to be sure to keep in synch with Epic Best Practices and we applaud and support this among our clientele. As you engage in a Refuel effort, we recognize that you need to keep your customers satisfied and cared for while your teams take valuable time to focus on the latest, greatest offerings from Epic.

Training & Go-live Support

Training & Go-live Support: The industry trend to do house-wide, all-clients Big Bang Go Live requires clients to bring in additional resources for training and Go Live. We absolutely thrive in this area. We have teams ready to go to help experience exceptional training coursework and materials as well as Go Live support.

Managed Testing Services

We offer end to end application testing at an enterprise level, and can help address major testing challenges and achieve optimum quality outcomes for our Healthcare clients. We offer Functional testing, System testing, Integration testing, User acceptance testing and Automation framework using leading platforms. We have extensive re-usable test cases and test scripts.

Epic Center of Excellence

Epic modules


Implementation and Optimization for top cancer hospital Treatment and Therapy plan builds and extensive end user training Wellness and Quality screening build + integration to MyChart


Multiple standard and specialty pharmacy implementations Refill Protocol implementation for all Foundation protocols (customized by client physicians) Research and clinical trial medication builds/implementations


Developed SER and EMP strategies to compliment WE (workflow engine) rule and department profile structures Maintenance, consolidation/optimization for complicated security builds

Revenue Cycle

Charge Router rule development for better management of DNB (Do Not Bill) log Work Queue Clean Up and Organization Open Encounter reporting Facilitate productive collaboration with other teams, such as Cadence and Ambulatory, to ensure scheduling and appointment conversions are occurring as expected for proper billing and minimization of denials

Interface Development

Development of custom interfaces with third party systems utilizing HL7 Testing, build and implementation services


Overall department build/implementations, including user and department profiles and override rules. Provider-driven personalization and smart tool build. Clinic business set up and training. Create tools in Epic to ease overall workflow from referral/authorization to scheduling to accommodating visit types (including telehealth) and billing/claims needs Visit Volume reporting. Bulk Orders/Messages. Quality Measures/PRIME/QIP Alert Development Care Gaps management through smart set build for missing Health Maintenance items ASP routing logic for preferred lab/LabCorp/Quest results routing


Initial set up, Team with Marketing and Operations for on point messaging and patient-experience.Implement tools to maximize patient experience Direct Scheduling/Scheduling Requests/Provider Pools. Results Review. Questionnaires/Medical and Surgical History Integration E-Check In Co-Pay/Payment Collection Prescription Requests Referral Tracking Integration with OnBase/Medical Records


Specialty build for RNs, Mid-Levels, Providers and Technicians MyChart Bedside MyChart Triage Order Sets, Standardization of Clinical Documentation Quality and Productivity Reporting


ProcDoc build with integration to imaging systems Quality metric integration for Diabetic Eye Exams Streamlining of billing and coding Revenue and productivity reports

OpTime & Anesthesia

Implementation of Thin Logs and Procedure Pass Specialty build/provider personalization assistance and training Material Management implementations Charge and CPT Process/Updates improvements

Patient Access & Referrals

Incoming fax integration to OnBase for referrals Integration with My Chart and Telehealth Visits Staff productivity reporting ABN workflow management and collaboration with Lab teams


Incoming fax integration with OnBase for faster scheduling. Converts referrals to placer orders for efficient routing and scheduling Integration with OpTime for shared workflows in areas like Interventional Radiology Build and train on the integration of combined workflows between Cupid and Optimes  Integration with third party systems for imaging and cardiac procedures

DevCool Epic Advantage

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